José Ramón Guillén

Senior Solutions Engineer

I help companies turn complex products into clear, compelling customer value. Product-minded, technically deep, customer-facing. US + LATAM experience.

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The Setlist

A curated look at the work I've done across sales, product, and engineering, and how I show up in enterprise cycles.

I'm a Senior Solutions Engineer with 10+ years of experience working at the intersection of sales, product, and engineering.

I've served as the primary technical lead in complex, multi-stakeholder sales cycles, supporting enterprise customers across the United States and Latin America.

I've led:

  • Technical discovery and solution design
  • Live demos and proofs-of-concept
  • Enterprise evaluations and integrations
  • Close collaboration with Account Executives, Product, and Engineering

My background spans enterprise video platforms, media and cloud workflows, SaaS products, and customer-facing applications. I'm especially strong at translating complex technical systems into clear, outcome-driven value for both technical and non-technical stakeholders.

Companies I've worked at

JW Player logo
Akamai logo
Ooyala logo

What I'm Known For

  • Enterprise demos and POCs
  • Product-minded Solutions Engineering
  • US and LATAM customer expertise
  • Clear technical storytelling
  • Trusted partner to Sales and Product teams

How I Work

Close partnership with Account Executives. Strong feedback loop with Product teams. Hands-on with Engineering when building or validating solutions. Focus on trust, clarity, and long-term customer value.

Recent Releases

Recent demos and prototypes built to explore product ideas, integrations, and real-world use cases.

Live Demo

Live Chat & Messaging with Stream + Zendesk

A working integration demonstrating real-time chat, customer support workflows, and agent handoff using Stream's messaging SDK connected to Zendesk.

Live Demo

Spotify AI Recommender (POC)

A prototype exploring recommendation logic, user context, and Spotify SDK integration.

Production

Gera Cooks Ordering System

A real production app built to modernize and streamline a small business ordering workflow.

Press & Bookings

If you'd like to talk about Solutions Engineering, demos, or product-focused pre-sales work, feel free to reach out.

© 2026 José Ramón Guillen. Built with Next.js and Tailwind CSS.